Who: All Users What: Clearing Browsing History and Cache in Google Chrome Solution: Open Google Chrome Click on the three little dots on top right hand corner      Click on Settings      On left hand side, click on Privacy and Security      Click on Clear browsing data      Click on the Advanced tab at the top      Select the “All Time” Time Range and make sure the first 4 boxes are checked - then click Clear Data          

Who: Techs or Staff Users What: Waking a Chromebook when it’s in sleep mode.  Note: This is if the device isn’t powering on, even if you have been charging it AND the light on the side is blue. Solution: Press the power button (located on the side of the device) + the Refresh key (it looks like an arrow in a circle. Hold them both down for 10 seconds until you see the ChromeOS screen turn on.  Note: You may have to plug it in to a charger before trying this step. If you have done this, and it still isn’t working, please contact Tech Support. 

Who: Staff Users What: How to add TCP Mobile Clock App to Cellphone Solution: Go out to the App Store (iPhone) or Play Store (Android) and type in TCP Mobile Clock to download the Mobile Time Clock.  Once the app is downloaded, click on Manual Setup at the bottom.  On the server information screen, type in the information as seen in the next image.  On the next page, use the image below to type in the Namespace field.  On the next screen, it will ask you if you’d like Push Notifications. After selecting next, you can either “Allow'' or “Don’t Allow”. Click the option you’d like for your phone.  The next screen will ask you for your Badge/ID Number. You can either type in your employee ID number, if you know it. Or you can type in your 4 digit badge number located on the back of your employee badge.  Once you have typed in your number, please type in your PIN number. Your PIN number will be the last 4 digits of your Social Security Number.  After you have entered your PIN number. You will be logged into the mobile TimeClock. Please Note: If you are having issues logging into this app, you will need to contact your building Supervisor for further assistance/instruction.

You asked, we listened!   You can now change your password for your Parent Portal account! Who: Parent Users What: How to reset your My AlexSchools Password Solution: Browse to www.alexschools.org Under the Families dropdown on the school website, choose Self Service Password Reset Type in your username. An email will be sent to your email address on file with a verification code. Enter your code and you will be prompted to reset your password. NOTE: If you are unsure of what your username is for your Parent Portal, please reach out to your building secretary for assistance. 

Connecting Google Account to Classlink These instructions will show you how to connect a Google account to Classlink. This is useful if you are having trouble signing in to Classlink with the Google option and/or you have been disconnected from your Google Account on Classlink. Step 1: On the Classlink page, sign into the account with your username and password.  Step 2: Once signed in, click on the person icon in the top right corner of the screen. Step 3: Click on Settings and then click on Sign-In Options or Sign-In.  Step 4: Look under Google Account. If it shows a blue icon that means it is disconnected to Google. Click on the blue icon and sign back in with your Google Account. Once it is connected again, it will show a red icon. 

We deploy our printers through Papercut, to get to it, it's a little different then what we are used to. This article will show you how to view your printers or download any you need.  On the taskbar at the bottom of your screen, go to the arrow pointing up and click on it. Right click on the green printer. Click on view my printers.  Papercut will open and you can view your Printers, that are installed, from the My printers tab.  If you need to add any printers, click on the Add printers tab, in the left column.  From here, you can install the printers that you need, to your printer list.  Happy Printing! 

Updating your Chromebook is essential in keeping it functional and up to date on the latest patches and security. If you are having issues with your Chromebook, a good place to start is to update it. In this article, we will be showing you how to update your Chromebook.  The first step is to login to your Chromebook and navigate to Settings.  Click on Settings (looks like a cog wheel). Click on About ChromeOS. Click on Check for updates. If there are no updates available, it will give you a check mark saying "Your Chromebook is up to date". If you have an update, you will see it download and then there will be a button to restart the Chromebook afterwards.  A good rule of thumb is to check for updates every other month to see if Chrome has released anything new. Sometimes this will fix weird little issues that the Chromebook is having!

In this article, we will be connecting your Google Drive to your Windows computer.  From your desktop, navigate to your taskbar and click on the Windows start menu. Click on all apps Scroll down until you see Google Drive (it will say "New" underneath it - this means it has been updated and is the reason you aren't seeing it in your file explorer anymore). Click on it. After you click on it, it will open up file explorer. You will find it under the "This PC" tab on the left hand side.  If you'd like to pin it to your quick access, right click on it and select "pin to quick access". Hope this helps!

If you are on  a windows PC, and your default browser has switched to Microsoft Edge, follow these steps to set it back to Google Chrome.  On the task bar, in the search type in "default apps" and click on it.  In the "Set a default for a file type or link type" field type in .html and click on it. Click on Microsoft Edge and then replace with Google Chrome. Click Set default.  This will replace it with Google Chrome so that it will open by default. 

Hello Teachers! The purpose of this letter is so that you are all aware that your iPads have been moved from one management system to another. Your device will look a little different when you go into it.  There are some standard district apps on the iPad that are loaded by default. These include: Drive, Classlink, Chrome, Youtube, Sheets, QR Code, The A App, Epic!, Reading Eggs, Seesaw, and GoNoodle.  You will notice another app, loaded by default, called the “Self Service” app. If you click into it and select “Elementary” - you will see the apps that you may have had loaded on them in the past.  The neat feature about this is that you can click install on whichever app you would like to have on that specific device. You can install all of them if you choose or you can install select ones. That is up for you to decide. You can also uninstall those apps if you choose. If you notice a free app that you’d like added on here that hasn’t gone through the district approval process, please submit a software request from the Learn Platform (to know more about this process go to www.alexschools.org - click on Staff - Staff Intranet - Instructional Technology - Software/Subscription Information).  If there is a paid app that you’d like to use, this request needs to go to your building administrator.  If you have any other questions regarding iPads, please reach out to us at tsupport@alexschools.org  Sincerely,  Your Tech Team