Tech Solutions Who: Staff What: Any staff person wanting to acquire additional Chromebooks. Solution: Please take the following steps. You must first have approval by your supervisor or administrator. If the supervisor or administrator approves the request, then the request has to come from them. The supervisor or administrator then makes the request directly to Kevin Brezina, Director of Technology. email: kbrezina@alexschools.org

How to request additional hardware for my classroom Tech Solutions Who: Staff What: Any staff person wanting to acquire additional computer hardware for their classroom. Solution: Please take the following steps. You must first have approval by your building administrator. If approved, the administrator makes the appropriate request to the IT Director. The request goes only to Kevin Brezina, Director of Technology. email: kbrezina@alexschools.org / tsupport@alexschools.org

Tech Solutions Who: Staff What: Any staff person needing to send information to parents about a bus and there is a problem with it. Solution: Please take the following steps. You must first contact Transportation Department to find out if there is a bus with that number, actually going to that location. Once confirmed, then you may follow through with your concerns/questions about the bus you are look for or have a question about and where you would find the answer.

Check with building secretaries that correct phone number and/or email is correct in Synergy. Blackboard pulls contact information from Synergy to send message to parents.

Check with building secretaries that correct phone number and/or email is correct in Synergy. Blackboard pulls contact information from Synergy to send message to staff members.

WHO: Staff WHAT: How to request iPad apps SOLUTION: If the app you are requesting is a free app, and it doesn't require a student to login or provide personal data, you can request these apps through emailing tech support at tsupport@alexschools.org If the app you are requesting is free, but it requires a login or you have to provide personal data, it needs to go through the request process. You can do this by going to the Learn Platform located in your Staff Portal. Navigate to the Learn Platform app and search for the app you are requesting. Hover over the app and select request. Fill out the information and submit. This will go through the approval process to be either approved or denied. You will know in 3-5 business days if the app was approved or denied. If the app you are requesting is a paid for app, you will need to request this app through your building Admin (likely your supervisor or principal). If you are requesting one through sped, you need to reach out to Rose Krick to get this process started.

WHO: Staff WHAT: How to download free, already pushed out apps, from the self service portal on the iPad. SOLUTION: Navigate to the self service app on your iPad Once there, you will see several categories. Depending on what you are using the iPad for, you will select the category that best suits you (for example: if you are an elementary teacher, you'd select the Elementary category). There you will see a list of apps that we already push out. Feel free to download any of them that you'd like. NOTE: if you notice that there is an app that isn't downloading for you, please email tsupport@alexschools.org to get this resolved. This is likely because there needs to be more licenses pushed out.

WHO: All USERS WHAT: What do do when there is spam or phishing attempts. What do you do and what to look out for. SOLUTION: At Alexandria Public Schools, we have a really good internet filter that is constantly pulling out email messages that are spam or phishing attempts. However, this is never 100% full proof. There may be times that these types of emails get through to you. There a few things to look out for so that you can protect yourself. If you notice anything off by the subject line of that particular email, do not open it. Sometimes these emails keeping spamming other users because the email has been opened. Please just delete it. If you do open something that you aren't sure about, check who it sent the email. A lot of times, you can tell if it's spam or phishing just by who sent it. If you open something that looks a little weird and they are prompting you to click on a link, DO NOT CLICK ON IT. NEVER give out any information about yourself. This includes your financial information, login information, personal information or any verification codes. This could comprise you or your account. At the end of the day, if you are not sure if an email is legit or not, PLEASE reach out to tech support. We would be happy to help you identify if the email is legit. We would rather have you reach out then any incidences occur that could cause harm to your identify, so please reach out! :)

Open Learn Platform in staff portal. Search for software/websites to determine approval status if already reviewed. Approval statuses: “Approved for Use” - Allowed to be installed and supported. “Approved with Restriction” - Allowed with specific approvals or features removed. “Allowed - Not Endorsed by Alexandria Schools” - Allowed access but not supported. “Reviewed and Denied” - Not allowed for use. “Pending” - Awaiting review for appropriate Approval Status. “Unknown” - Not submitted for review. If the software/website is not listed, you can click Show Results if the LearnCommunity Library if it is known. If the software is known, you can hover over the software icon and click request. Fill out the questionnaire for review and click submit. If the software is not known, hover over Missing Product? and click Request Product. Fill out the questionnaire and click Submit Request. You may also work with the building secretaries for assistance in submitting for new software/website access.

In your Email, find your Spam folder. It might be hiding so you'll have to click on the more option. To empty your folder, you can choose to delete the emails one by one, or click on the box on the top of the page to delete them all.